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Shipping & Returns

To find cost of postage add the item to cart by clicking the "Add to Cart" button.

Postage Price  is calculated by weight, to see the shipping price Just add item to the cart, it will show the price of all the choices of shipping that you will be able to select when you check out.

Delivery Information

Personalised Items Usually Dispatched Within 4-7 Working Days.

Normally delivered 2-3 working days after dispatch.

Royal Mail Standard First Class post, normally delivered within 1-3 working days.

PLEASE NOTE: If it states a shipping time in the description of a product, it will still take the amount of time stated in description no matter what choice of shipping you select. So we advice you to select the cheapest shipping if this is the case.

Cancellation & Returns
You have the right to cancel your order at any time up to the end of the seventh working day following the day on which you received the products. It is not compulsory for you to notify us of the reason of cancellation. If you wish to cancel your order please send an email to returns@bgstores.co.uk with details of your cancellation. You must state your name, a description of the goods and your order number. You may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Returns made after 14 days will be accepted at the manager's discretion. We may refuse a return, offer store credit or offer a refund minus P&P and a 15% administration charge. We will not accept returns for underwear, swimwear, headphones or jewellery.
This does not apply to items Bespoke, personalised or made to your specification (e.g.. Engraved Personalised); audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food and flowers) and periodicals/magazines.


Damaged items must be reported to us within 10 working days of receipt.
 
You must where possible return goods in the original manufacturers box/package. You must where possible return the entire contents of the box/package,  all stuffing/protective wrapping, any accessories included by the manufacturer, all printed materials including stickers, brochures, labels, tags and guarantees. You must take reasonable care of the goods whilst in your possession.
 
When marked goods are returned, BG Stores reserve the right to refuse to reimburse in full. In the case of postal returns, the goods will remain with BG Stores, until either you accept to pay for the item(s) to be returned to you, or accept a refund of less than 100% of the original purchase price. The percentage refund will be negotiated with reference to the degree of damage, but is unlikely to be greater than 75% of the purchase price.

If you believe that your goods have developed a fault, please fill in the returns form unless a manufacturers guarantee has been issued then you will need to contact the manufacturer. When returning faulty goods please explain what the fault is, your contact details and the original receipt for the cost of posting the goods back. If BG Stores agree that the product is faulty, you will be offered an exchange, or a full refund, and advice on product suitability. When BG Stores accept that the product is faulty, you will be refunded the postage cost incurred by you when sending the goods back. As a gesture of goodwill, if you choose to exchange your faulty goods,  BG Stores will incur the cost of posting the replacement item to you. BG Stores reserve the right to decide the shipping service for this purpose.


Where BG Stores disagrees with you that the product is faulty, it will let you know the decision in writing. If a returned product is found to be not faulty, the product will be returned to you the customer at your expense. Customers returning non faulty goods after the 7 day cooling off period will receive store vouchers for the amount they paid for the goods less 10% restocking fee, there will be no refund of shipping costs on Non-faulty goods.


If you do not agree with the decision, you have the right to take your case to independent arbitration.



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